Cookie Policy

1. Introduction

This Cookie Policy explains how Lollucontr ("we," "our," or "us") uses cookies and similar technologies on the lollucontr website at lollucontr.com and our related services.

By continuing to browse or use our website, you agree to our use of cookies as described in this policy. You can change your cookie preferences at any time through our cookie consent banner or your browser settings.

2. What Are Cookies?

Cookies are small text files that are stored on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently and provide a better user experience.

Cookies contain information about your browsing activity and preferences, allowing websites to remember your settings and provide personalized content.

3. Types of Cookies We Use

3.1 Essential Cookies (Always Active)

These cookies are necessary for our website to function properly and cannot be disabled. They enable basic functionality such as:

• Website security and fraud prevention
• Shopping cart functionality
• User authentication and session management
• Language preferences and accessibility settings
• Load balancing and performance optimization

Legal basis: Legitimate interest for website functionality

Retention period: Session cookies are deleted when you close your browser; persistent cookies expire after 1 year

3.2 Analytics Cookies (Optional)

These cookies help us understand how visitors interact with our website by collecting anonymous information:

• Number of visitors and page views
• Time spent on different pages
• Popular content and user journeys
• Device and browser information
• Geographic location (country/city level)

Purpose: Website optimization and user experience improvement

Third-party services: Google Analytics, Adobe Analytics

Legal basis: Consent

Retention period: Up to 26 months

3.3 Marketing Cookies (Optional)

These cookies are used to deliver personalized advertisements and measure advertising effectiveness:

• Track advertisement clicks and conversions
• Build advertising profiles based on interests
• Deliver targeted advertisements on social media
• Measure ROI of marketing campaigns
• Prevent showing the same ad repeatedly

Purpose: Personalized advertising and marketing optimization

Third-party services: Google Ads, Facebook Pixel, LinkedIn Insight Tag

Legal basis: Consent

Retention period: Up to 13 months

3.4 Functional Cookies (Optional)

These cookies enhance functionality and personalization but are not essential:

• Remember your preferences and settings
• Provide live chat support
• Enable social media sharing
• Personalize content recommendations
• Remember items in your wishlist

Purpose: Enhanced user experience and personalization

Legal basis: Consent

Retention period: Up to 12 months

4. Third-Party Cookies

We work with trusted third-party service providers who may set their own cookies on our website:

4.1 Google Services

• Google Analytics: Website analytics and performance measurement
• Google Ads: Advertising and conversion tracking
• Google Maps: Store locator and contact information

Learn more: Google Privacy Policy

4.2 Social Media Platforms

• Facebook Pixel: Social media advertising and analytics
• LinkedIn Insight Tag: Professional network advertising
• Twitter Analytics: Social media engagement tracking

4.3 Customer Support

• Live Chat Services: Customer support and communication
• Help Desk Tools: Ticket management and support analytics

5. Managing Your Cookie Preferences

5.1 Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner with the following options:

• Accept All: Enable all cookies for the best experience
• Necessary Only: Only essential cookies will be used
• Customize: Choose which categories of cookies to enable

5.2 Browser Settings

You can also manage cookies through your browser settings:

• Chrome: Settings > Privacy and security > Cookies
• Firefox: Options > Privacy & Security > Cookies
• Safari: Preferences > Privacy > Cookies
• Edge: Settings > Cookies and site permissions

5.3 Opt-Out Links

You can opt out of specific third-party cookies:

• Google Analytics Opt-out
• Facebook Cookie Settings
• LinkedIn Cookie Settings

6. Cookie Categories Breakdown

7. Impact of Disabling Cookies

While you can disable cookies, please note that this may affect your experience on our website:

7.1 Disabling Essential Cookies

• Some website features may not function properly
• Shopping cart functionality may be limited
• Login sessions may not be maintained
• Security features may be compromised

7.2 Disabling Analytics Cookies

• We cannot track website performance
• User experience improvements may be delayed
• Personalized content may be less relevant

7.3 Disabling Marketing Cookies

• Advertisements may be less relevant
• You may see repeated advertisements
• Marketing campaign effectiveness cannot be measured

8. Mobile Apps and Devices

Our lollucontr mobile applications and devices may use similar tracking technologies:

• Device Identifiers: Unique identifiers for app analytics
• App Usage Data: Feature usage and performance metrics
• Crash Reports: Automatic error reporting for improvements
• Push Notifications: App engagement and reminder tokens

You can manage these settings through your device's privacy settings or within the app.

9. Data Protection and Privacy

We are committed to protecting your privacy when using cookies:

• No personally identifiable information is stored in cookies without consent
• Sensitive health data is never stored in browser cookies
• All data transmission is encrypted using HTTPS
• Cookie data is stored securely and access is restricted
• We comply with GDPR and UK data protection laws

For more information about how we handle your personal data, please see our Privacy Policy.

10. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or our business practices. When we make material changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify you through our website or email
• Ask for your renewed consent if required by law
• Provide clear information about what has changed

11. Contact Information

If you have any questions about our use of cookies or this Cookie Policy, please contact us: